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Returns Procedure

At www.Smoke-Alarm.com.au your complete satisfaction with  our service is our highest priority. If you are dissatisfied in any way, please email

admin@smoke-alarm.com.au

 

Alternatively you may return your order and request a refund. Refunds will be made to the credit card account used for the original order.

If you paid by cheque, we will send a cheque made out to the person who placed the order.

  • If your order is damaged, we will refund the cost of the order plus the delivery fee.
  • If, after receiving your order, you decide that you do not require it, only the cost of the product will be refunded.
  • If the goods you receive are different from those you ordered, we will either send you the product you originally requested
  • or refund the product cost and delivery fee. Please advise which you prefer.

To initiate a refund, you must:

  1. Request a refund by emailing: admin@smoke-alarm.com.au
  2. Please mention your order number in this email.
  3. Mail the goods plus the original receipt, in the original packaging to: (you must only return goods using the following REPLY PAID method)

    Batteries must be removed from product

    Reply Paid 3280

    Topscope Pty Ltd

    P.O. Box 3966

    Robina Town Centre  Qld  4230

     

     

     

 

 

 

Check your State Requirements

NSW - State Requirements

QLD - State  Requirements

VIC - State Requirements

TAS - State Recommendations

SA  - State Requirements

WA - State Recommendations

ACT - Recommendations

NT - Recommendations

 

Need a reminder to change your battery on your new Alarm, we can automatically send a reminder every 12 Months.

click for more

Looking for more information on Smoke Alarms? These useful links

may be of assistance:

 

NSWFB Smoke alarms info

QLD Fire & Rescue Service  Alarms

ACT Fire Brigade - Smoke Alarms

MFB VIC Smoke Alarms

 

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Smoke alarms should be fitted outside each sleeping area and in each bedroom if the occupants smoke in the bedroom, have heaters or electrical appliances in their bedroom or if their door is shut preventing them from hearing the alarm outside their door.
Homeowners should test their alarm once a month by operating the test button and vacuum or use a soft brush to clear the grill on the smoke alarm every month or so to make sure it is dust free.Smoke and fire are killers that often strike while people are asleep. A well maintained smoke alarm is the surest way to protect your home and family.